Contracted Desktop Support
We provide day-to-day, for-fee computer support to Stanford schools, administrative units, labs and institutions. Our Stanford specialized service is designed to save you time and money by providing expert and reliable IT support, including ongoing IT Strategy Guidance. Specifically, this service supports Mac, Windows, Linux, iOS, and Android devices and all associated peripheral hardware and software.
Our On-Call service provides ad hoc support for individuals or groups on a per request basis. This service accommodates those who need just one-time IT assistance, such as configuring a new office or workspace or troubleshooting computer issues. This service also provides backup support to local IT teams.
IT Strategy Guidance
Our IT Strategy Guidance service helps you navigate the IT landscape at Stanford, and identify and match the technology goals in your area with the appropriate University IT services and solutions. Whether it's ongoing consulting or a one-time engagement, we provide guidance on how to tackle an upcoming project, brainstorm on strategic IT initiatives, make decisions about specific IT equipment, or even just talk about what’s next.
Our Deployment Next Generation (DiNG) service deploys new and replacement computers 33 percent faster than the old methods, helping Stanford faculty and staff get operational sooner. We’ve designed DiNG around concepts such as simplicity, agility, flexibility, ease of use, and ultimately the need for efficiency.
Our Lab Support service specifically designed to assist with the purchasing, configuration, and maintenance of computers in a lab environment. Our focus is to ensure that the computers, network and printers function as planned, and system updates occur on a regular basis.
Our Room Support service helps prevent and resolve issues in conference rooms and shared spaces that use audiovisual (AV) equipment at Stanford. The service includes in-room documentation detailing use of the equipment, on demand pre-meeting consultation, and remote support when incidents occur.