Skip to content Skip to site navigation

Cisco Contact Center Rates

Our automatic call distribution system, powered by the Cisco Contact Center Enterprise platform, can intelligently assign calls across multiple phone agents and provide advanced reporting to support your business needs. This powerful solution provides intelligent call routing, multi-channel communications, and application integration options to offer maximum flexibility and customization. 

Using the Cisco Finesse web-based agent desktop for an enhanced, next-generation experience, Stanford contact center services enable you to provide highly personalized, efficient customer service. With its flexible architecture, our system can meet all of your needs – from the most basic to the very complex.

New Contact Center Group Charges

One-time Provisioning Charge 
One time provisioning charges are determined after the requirements gathering has been done and the final design has been approved.

Contact Center Deployment  Estimated cost range for budgetary purposes only

Standard
One time set up fee for new contact centers using the standard set of Cisco UCCE features as listed here.
*This represents an estimated cost. Final pricing will be based on actual work performed and equipment provided. Revised pricing will be submitted if the expanded scope of work increases the final cost by more than 10% of the one time estimated price listed here.

$6,000 - $8,000*

Custom
For contact centers with business needs that do not meet the criteria of the standard service level

Scoped and priced depending on requirements

Monthly Recurring Charges (MRC)
Note: The MRC rates below apply to university service users only; health care service users should refer to existing business agreements for pricing.

Description Monthly Recurring Charge
Contact Center Group
Includes call management, standard reporting, business hours, support, voice-only greeting menus

$0.00

Contact Center Agent
Includes call volume, agent licensing, agent features  

$139 per named agent

Contact Center Supervisor
Supervisor portal for managing agents, skill levels, precision queues, and agent attribute assignments
 

$0.00

Contact Center Group Add-on Features

The following features are available with additional monthly recurring charges. Pricing is determined by business requirements.

  • Custom Post Call Survey

  • Workforce Optimization

  • Workforce Management

  • Third-Party Integrations, including Epic, Service Now, Salesforce

  • Finesse Gadgets

  • Advanced Courtesy Call-Back  

  • Custom Formulas and Reports

  • Screen Pop (enables caller information to be presented in Finesse desktop while the call is being presented to the agent)

Call Recording Add-on Features

Agent call recording services are available for the following costs in a Stanford Contact Center:

  • One time license fee: $615 per named agent on Cisco

  • Monthly cost: $19 per named agent

Cisco Rates - Equipment for Stanford Contact Center Solutions

Set Type Monthly Lease Cost
Cisco 8851 - Desk Phone

$6

Last modified February 13, 2020