Our automatic call distribution system, powered by the Cisco Contact Center Enterprise platform, can intelligently assign calls across multiple phone agents and provide advanced reporting to support your business needs. This powerful solution provides intelligent call routing, multi-channel communications, and application integration options to offer maximum flexibility and customization.
Using the Cisco Finesse web-based agent desktop for an enhanced, next-generation experience, Stanford contact center services enable you to provide highly personalized, efficient customer service. With its flexible architecture, our system can meet all of your needs – from the most basic to the very complex.
New Contact Center Group Charge
One-time Provisioning Charge
One time provisioning charges are determined after the requirements gathering has been done and the final design has been approved.
| Contact Center Deployment | Estimated cost range for budgetary purposes only |
|---|---|
|
Standard |
$6,000 - $8,000* |
| Custom For contact centers with business needs that do not meet the criteria of the standard service level |
Scoped and priced depending on requirements |
Monthly Recurring Charges (MRC)
Note: The MRC rates below apply to university service users only; health care service users should refer to existing business agreements for pricing.
| Description | Monthly Recurring Charge |
|---|---|
| Contact Center Group Includes call management, standard reporting, business hours, support, voice-only greeting menus |
$0.00 |
|
Contact Center Agent |
$126 per named agent |
| Contact Center Supervisor Supervisor portal for managing agents, skill levels, precision queues, and agent attribute assignments |
$0.00 |
Contact Center Group Add-on Features
The following features are available with additional monthly recurring charges. Pricing is determined by business requirements.
- Custom Post Call Survey
- Workforce Optimization
- Workforce Management
- Third-Party Integrations, including Epic, Service Now, Salesforce
- Finesse Gadgets
- Advanced Courtesy Call-Back
- Custom Formulas and Reports
- Screen Pop (enables caller information to be presented in Finesse desktop while the call is being presented to the agent)
Call Recording Add-on Features
Agent call recording services are available for the following costs in a Stanford Contact Center:
-
Monthly cost: $20.50 per named agent
