Cisco Contact Center Rates

Our automatic call distribution system, powered by the Cisco Contact Center Enterprise platform, can intelligently assign calls across multiple phone agents and provide advanced reporting to support your business needs. This powerful solution provides intelligent call routing, multi-channel communications, and application integration options to offer maximum flexibility and customization.

Using the Cisco Finesse web-based agent desktop for an enhanced, next-generation experience, Stanford contact center services enable you to provide highly personalized, efficient customer service. With its flexible architecture, our system can meet all of your needs – from the most basic to the very complex.

New Contact Center Group Charge

One-time Provisioning Charge
One time provisioning charges are determined after the requirements gathering has been done and the final design has been approved.

Contact Center Deployment	Estimated cost range for budgetary purposes only
Standard One time set up fee for new contact centers using the standard set of Cisco UCCE features as listed here. *This represents an estimated cost. Final pricing will be based on actual work performed and equipment provided. Revised pricing will be submitted if the expanded scope of work increases the final cost by more than 10% of the one time estimated price listed here.	$6,000 - $8,000*
Custom For contact centers with business needs that do not meet the criteria of the standard service level	Scoped and priced depending on requirements

Monthly Recurring Charges (MRC)
Note: The MRC rates below apply to university service users only; health care service users should refer to existing business agreements for pricing.

Description	Monthly Recurring Charge
Contact Center Group Includes call management, standard reporting, business hours, support, voice-only greeting menus	$0.00
Contact Center Agent Includes call volume, agent licensing, agent features	$126 per named agent
Contact Center Supervisor Supervisor portal for managing agents, skill levels, precision queues, and agent attribute assignments	$0.00

Contact Center Group Add-on Features

The following features are available with additional monthly recurring charges. Pricing is determined by business requirements.

Custom Post Call Survey
Workforce Optimization
Workforce Management
Third-Party Integrations, including Epic, Service Now, Salesforce
Finesse Gadgets
Advanced Courtesy Call-Back
Custom Formulas and Reports
Screen Pop (enables caller information to be presented in Finesse desktop while the call is being presented to the agent)

Call Recording Add-on Features

Agent call recording services are available for the following costs in a Stanford Contact Center:

Monthly cost: $20.50 per named agent