Writing Compelling Knowledge Base Articles with End Users in Mind (Lecture)
Monday, November 13, 1:30-4:30pm — FREE
Redwood Hall, Room G19
If you create, edit, or contribute to knowledge articles -- this free workshop is for you.
Learn how to write knowledge base articles for Stanford's Service Now application with end users in mind. Topics covered include how to apply best practices, tips, and techniques. Class resources will provide links to style manuals, and author guides.
Topics covered include:
1. Knowledge Base article tool tips
2. How to structure a Knowledge Base article
3. How to write technical content for a non-technical audience
4. Additional writing tips
5. Activities to hone writing skills
Enroll now as this class will fill quickly.