In September 2017, rates will change for some of the technology services provided by University IT. The table below list the majority of our planned rate changes. For more detail on all our rates, please visit the rates section.
| Service Category | Service | Description | FY17 Rate | FY18 Rate |
|---|---|---|---|---|
| Communications | Automated Call Distribution (eACD) | Standard: Monthly | $800 | $820 |
| Enhanced Level 1: Time and Materials | $3,800 | $3,895 | ||
| Enhanced Level 1: Monthly | $1,100 | $1,128 | ||
| Enhanced Level 2: Time and Materials | $6,000 | $6,150 | ||
| Enhanced Level 2: Monthly | $1,100 | $1,128 | ||
| Enhanced Level 3: Monthly | $1,100 | $1,128 | ||
| Agent License | $1,000 | $1,025 | ||
| IP Agent License | $1,400 | $1,435 | ||
| Supervisor License | $600 | $615 | ||
| Station License (second number) | $140 | $144 | ||
| Call Recording: Monthly | $16 | $19 | ||
| Circuits | On Campus: Activation | $615 | $630 | |
| On Campus: Monthly | $100 | $102.50 | ||
| Off Campus: Activation | $615 | $630 | ||
| Off Campus: Monthly | $200 | $205 | ||
| North Campus: Activation | $615 | $630 | ||
| North Campus: Monthly | $375 | $385 | ||
| Telephone | Installation | $155 | $159 | |
| Converged Communications |
The rates for our Converged Communication service will increase by 2.5%. Because the service cost is set annually based on the volume of telephone numbers and network ports used, there may be additional increases or decreases according to the quantities in your unit. We will contact units individually regarding the new charges for Converged Communication specific to their area in June. |
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| System Administration | Comprehensive Support | Standard Business Hours: Monthly | $410 | $423 |
| Standard 24/7: Monthly | $456 | $470 | ||
| Complex Business Hours: Monthly | $667 | $687 | ||
| Complex 24/7: Monthly | $715 | $737 | ||
| Flexible Business Hours: Monthly | $292 | $301 | ||
| Computer Resource Consulting | Lab Support | per month, per workstation | $17 | $18 |
| Desktop Support: per month, per workstation | Workstations Limited | $28.50 | $29.50 | |
| Workstations 500+ | $53.50 | $55 | ||
| Workstations 201-500 | $58 | $60 | ||
| Workstations 1-200 | $59 | $61 | ||
| Workstation Premium | $207 | $213 | ||
| Desktop On Call Service: Hourly | Existing Clients | $75 | $80 | |
| New Clients | $99 | $102 | ||
| Video Conference Support: Hourly | Support Contract Clients | $75 | $80 | |
| Non Support Contract Clients | $99 | $102 | ||
| IT Consulting: Hourly | Strategy Guidance | $99 | $102 | |
| Senior Consultant | $134 | $138 | ||
| VDI Support: Monthly | Per workstation | $2 | $2.10 | |
| Facilities | Server Hosting Rates | Installation | $525 | $538 |
| By Rack Unit (shared rack space) | $20.50 | $21 | ||
| By Full Rack: Medium | $410 | $420 | ||
| By Full Rack: Large | $635 | $651 | ||
| 10G Connectivity | Per connection | $350 | $359 | |
| Cable Television | Cardinal Cable TV | Activation | $36.75 | $40.45 |
| Monthly | $60 | $66 | ||
| Additional High Def DVR: Activation | $36.75 | $40.45 | ||
| Additional High Def DVR: Monthly | $11.95 | $13.15 | ||
| Technical Installation | $150 | $165 | ||
| Technology Training | Facility Rentals | Turing Auditorium: Hourly | $60 | $80 |
| Backup & Recovery | Code42 CrashPlan (formerly CrashPlan PROe) | Per account, up to four devices: Monthly | $5 | $5.15 |
| Per account, up to four devices, when transferring existing licenses | $3.75 | $3.90 | ||
| Time and Materials | Time: Hourly | Service Deployment and Administration | $134 | $138 |
| Design and Development | $172 | $177 | ||
| CAD Drawings | $75 | $77 | ||
