University IT offers several tiers of eACD service to meet the most basic through complex needs of our clients.
A one-time charge includes design and implementation of call vector/call flow, e.g., call flow menus, (custom or generic) holiday, emergency, meeting, and delay announcements; agent telephone set design; agent login ID; and skillset configuration.
|Service Level||One-time Charge||Monthly|
|eACD Standard||T&M $134/hour||$800|
|eACD Enhanced Complexity Level 1
1–2 menus, 2–4 skillsets, 1–10 Virtual Directory Numbers (VDNs)
|eACD Enhanced Complexity Level 2
3–6 menus, 5–8 skillsets, 11–30 Virtual Directory Numbers (VDNs)
|eACD Enhanced Complexity Level 3
7+ menus, 9+ skillsets, 31+ Virtual Directory Numbers (VDNs)
Based on Scope
|Licenses (one-time charge per unit):|
|Agent license (for Avaya phone)||$1,000|
|IP agent license (for non-Avaya phone)||$1,400|
|Station license to support 2nd number on phone (optional)||$140|
|Purchase Price||Monthly Lease Price|