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Automated Call Distribution System Rates

University IT offers several tiers of eACD service to meet the most basic through complex needs of our clients.

A one-time charge includes design and implementation of call vector/call flow, e.g., call flow menus, (custom or generic) holiday, emergency, meeting, and delay announcements; agent telephone set design; agent login ID; and skillset configuration.

The following section summarizes the terms and conditions to which a service subscriber agrees when receiving telephone equipment from University IT (UIT).

  • When an end-user confirms the successful delivery and service on their newly provisioned phone, the ownership of the asset transitions from UIT to the paying cost center.
  • Broken phones due to regular wear and tear, manufacturing defects, or quality of service issues will be replaced without additional charges to the client.
  • Monthly recurring payments for the phone will continue even if the directory number (DN) associated with the phone is deleted. Billing for the phone will automatically stop after a continuous 5 year billing term has concluded (assessed on a quarterly basis).
  • As we are unable to stock and track individual client phones, if an end-user insists that UIT take physical ownership of an older phone, the asset will be considered forfeited back to UIT. Even if forfeited, billing for the phone will continue until the asset has been identified as being provisioned for 5 years.

eACD

Service Level One-time Charge Monthly
eACD Standard (Hunt Group)

T&M $138/hour

$820

eACD Enhanced Complexity Level 1
1–2 menus, 2–4 skillsets, 1–10 Virtual Directory Numbers (VDNs)

$3,895

$1,128

eACD Enhanced Complexity Level 2
3–6 menus, 5–8 skillsets, 11–30 Virtual Directory Numbers (VDNs)

$6,150

$1,128

eACD Enhanced Complexity Level 3
7+ menus, 9+ skillsets, 31+ Virtual Directory Numbers (VDNs)
Variable
Based on Scope

$1,128

Licenses (one-time charge per unit):
Agent license (for Avaya phone)

$1,025

 
IP agent license (for non-Avaya phone)

$1,435

 
Supervisor license

$615

 
Station license to support 2nd number on phone (optional)

$144

 
  Purchase Price Monthly Lease Price
Equipment
Phone/Sidecar bundle   $10
Last modified October 12, 2017