Stanford Health Care (SHC) STAR Guide
Resources for new and existing STARs providing easy access to University IT services ordering processes
Admin Services
SUNet ID at Stanford University
A Stanford University Network (SUNet) ID is required to access most Stanford University services and submit requests. Department Phone STAR only needs a Base SUNet ID to get access. If you have any issues with SUNet ID passwords, call 5-HELP or submit a help request.
STAR Access
A STAR is a user with authority to use SHC cost centers in University systems. A STAR can create new order requests for University IT services or approve orders from other users. A STAR must have a SUNet ID.
BI Oracle Reporting
Billing reports for University IT services:
Technology Services
Voice Services
Voice services provided by University IT for telephone lines, desk phones, soft phones, conference room phones, fax lines, and elevator phones.
Mobile Services
Stanford contracts with AT&T, Verizon, and T-Mobile to provide mobile services and devices at discounted rates.
Order phones for qualifying SHC employees or change/cancel existing services
Paging Services
Paging Services provides messaging through the Spok Mobile app and webpage, page-to-email, and traditional paging devices to Stanford Healthcare.
Order, change or cancel new or existing paging IDs or pagers
Wiring and Construction Services
The IT Infrastructure Facilities Engineering Group offers in-building wiring, construction design and project management services for hospital telephone, camera and access control installations and construction projects.
Circuit Services
Copper or fiber to extend Carrier circuits, add Intra Building circuits, connect devices ID card readers, etc. to the University's networked communication resources.
Need help?
If you have any questions or issues please call 5-HELP (650.725.4357) or open a ticket.
