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How to Set Up Shared Email Using Outlook for Windows

If you have a personal Exchange account in Outlook, you can add add a second Exchange account for your shared mailbox.

  1. Launch Outlook and click the File menu.
  2. Click Add Account.

    button to add an account
  3. In the Auto Account Setup window, enter the following information:
    • Your Name: the name of the shared mailbox
    • E-mail Address: email address of the shared mailbox
    • Password: leave blank.
    account setup informaton
  4. Click Next.
    Note for School for Medicine users: You may see a Windows Security dialog box requesting the password for your account.
    • If you can change the account, change it to your (with your SUNet ID password), check Remember my credentials, and click OK.
    • If you cannot change the account, click Use another account, enter your for the account name (with your SUNet ID password), check Remember my credentials, and click OK.
  5. Click Allow to let the autodiscover website configure the server settings.

    message to allow autodiscover to configure settings
  6. If prompted, enter you SUNet ID and password in the Login screen and click Login. Two-step authentication may be required.
    Note: If you are unable to scroll down the two-step authentication window, tap the TAB key on your keyboard.
  7. Click Finish to complete the setup.

    finish the setup
  8. At the prompt, click OK and then restart Outlook to add the shared mailbox. Your shared mailbox is located in the left panel, below your personal Exchange account.

    messge telling you to restart your computer
Last modified January 24, 2019