How to Set Up Shared Email Using Outlook for Windows (Classic)

These instructions explain how to access a shared mailbox using Outlook for Windows (Classic), since the process differs from Outlook for Windows (New). For the New instructions, please visit How to Set Up Shared Email Using Outlook for Windows (New) (KB00021127). 

If you have a personal @stanford.edu Exchange account in Outlook, you can add add a second Exchange account for your shared mailbox.

1. Launch Outlook and click the File menu.
2. Click Add Account.
   
   
3. Enter your shared email address.
   
   

4. Click Connect.

   Note for School for Medicine users: You may see a Windows Security dialog box requesting the password for your account.

   • If you can change the account, change it to your sunetid@stanford.edu. (with your SUNet ID password), check Remember my credentials, and click OK.
   • If you cannot change the account, click Use another account, enter your sunetid@stanford.edu for the account name (with your SUNet ID password), check Remember my credentials, and click OK.
5. Enter your SUNet ID and password in the Login screen and click Login. Two-step authentication may be required.
   Note: If you are unable to scroll down the two-step authentication window, tap the TAB key on your keyboard.
   
   
6. After completing your two-step authentication, you should get a message that your account has been successfully added. Restart Outlook to access the shared mailbox. 
   Note: Your shared inbox is located in the left panel, below your personal Exchange account.