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Telephone Services for Stanford West, Olmsted Terrace, Coaches Corner, Welch Road Apartments, and University Terrace

Please call us at 9 + 1 + 650-725-HELP Monday through Friday, 8 a.m. to 5 p.m., for more information or to set up your service. For complete rate listings, see the rates for all services.

Telephone line service features

  • Includes free local and long distance dialing 
  • Voicemail upon request
  • Caller ID will be displayed on outgoing calls (can disable upon request)

Using Telephone Features

Placing Calls

To reach 9-1-1 emergency services

  • Dial 9 + 911.
  • Connects to the Palo Alto 911 dispatch for a medical/police/fire emergency.

From a Stanford telephone to reach another Stanford telephone

  • Dial the last five digits of the telephone number.
  • For example, if the number is 725-4636, dial 5-4636 (this is the 5-INFO number).

Note: The Stanford system serves the University, the Medical Center, and on-campus student residences. Stanford phones have 7-digit numbers beginning with 723, 725, 497 or 498. Note that from a non-Stanford phone, a caller must dial your full 7-digit phone number to reach you; non-Stanford callers cannot dial a five-digit number to reach you.

To reach an off-campus phone within the local area (for all areal codes including 650)

  • Dial 9 + 1 + area code + seven-digit telephone number.

Long distance calls

  • Within the U.S. & Canada
  • Dail 9 + 1 + area code + seven-digit telephone number ...
  • International: direct dial countries
  • Dial 9 + 011 + country code + city code + telephone number ...

International: non-direct dial countries

  • To call a non-direct dial location, dial 200 for a Stanford operator.

Information for Stanford

  • Information for Stanford University and Medical Center is provided by the Stanford operator.
  • Dial 200

Directory information

  • Information for area code 650
  • Dial 9 + 411
  • Information for other area codes
  • Dial 9 + 1 + area code + 555-1212

Caller ID (outbound)

Your phone number and name will be displayed upon making outbound calls. To disable outbound Caller ID, submit a Help request.

Last modified May 8, 2023