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Stanford West, Olmsted Terrace, Coaches Corner, and Welch Road

Telephone, Internet, and cable television services are available for residents of Stanford West, Olmsted Terrace, Coaches Corner, and Welch Road.

High-Speed Internet Service

University IT at Stanford University provides a high-speed Internet service that offers speeds of up to 1 gigabit with a wired connection. Please remember, bandwidth is affected by wiring in the buildings and other factors outside of Stanford's control. Wired connections are always faster than wireless connections. When possible, connect your computer directly to your Residential Gateway with an Ethernet cable.

Features

Rates

Rates shown for bundle and internet-only selections are based on a new high-speed internet option at Stanford West, Olmsted Terrace, Coaches Corner, and Welch Road. 

Bundle Selections Monthly Cost
Internet and Phone $90.70
Internet and Cable TV $124
Internet, Cable TV, and Phone $160
Internet Monthly Cost
Internet  $61.20
Telephone One Time Cost Monthly Cost

Telephone line service includes:

  • free local dialing within a 12-mile radius
  • extended dialing: domestic, unlimited calls; flat rate
  • voice mail
$42.70 (activation fee) $33.80
Cable TV One Time Cost Monthly Cost
Cable TV $42.70 (activation fee)

$69.70

Additional High Definition DVR Box  

$13.96

Late Payments: All accounts 91 days past due will be disconnected immediately. In order to reactivate services, the outstanding balance must be paid in addition to a $200 restoral fee to reactivate service. The $200 restoral fee will take effect January 1, 2021.  

Additional Fees

Item Cost
Time and material (installation and maintenance technician) for moves and changes to existing service $148 (hourly)
Restoral fee (to restore internet service after a shut off due to non-payment) $200
Failure to return equipment within 5 days of service cancellation (if moving or cancelling service) $200

Get started

Transition to the new high-speed internet service.

Contactless installation 

For your safety, we’re implementing a contactless installation process. At the time of your appointment, a technician will deliver your equipment. You should plan to complete the instructions in the self-installation guide during your scheduled appointment time. Billing for your current service will discontinue once your cable modem is returned.

Get help

For billing and other service questions:

Contact University IT Service Desk at 650-725-4357 (5-HELP), Monday through Friday, 7 a.m. to 6 p.m. or submit a Help request.

After-hours and holidays, trouble calls are answered around the clock. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.

Internet Speed

  • Wired connections are always faster than wireless connections. When possible, connect your computer directly to your Residential Gateway with an Ethernet cable. 
  • Make sure that your equipment is up-to-date and properly configured. Older devices prior to 2015 may not perform as well due to their technical limitations.
  • If you live in a larger home, you may need a Wifi-extender (such as Eero and Netgear Orbi) to receive a stronger signal in rooms further from your modem. Stanford does not currently offer wifi-extender devices or technical support for wifi-extender devices. For support, please contact the manufacturer of your chosen Wifi-extender.

For additional troubleshooting support, visit Get the Most From Your High-Speed Internet Service.

Stanford tech support may be able to suggest additional steps you can take to improve the signal strength in your home. Please remember, wireless bandwidth is affected by wiring in the buildings and other factors outside of Stanford's control. 

If your wired connection is still slow, please submit a Help request

 

Learn more

Pay online

You can make payments 24/7 using CASHNet, the university’s online billing and payment service. With CASHNet, you can also:

  • Set up auto-payment from your bank account or credit card
  • Authorize others to pay your bill online
  • View activity since the last bill and the current account balance
  • View billing history

For more information and user instructions, visit CASHNet Instructions: How to Pay Your Bill

See also

Moving or cancelling service?

  • You must submit a request to cancel services you no longer need. Credits will not be offered due to the non-cancellation of a service. A fee will be charged for equipment if not returned within 5 days (see Additional Fees section above). Drop off equipment to Puichon Hall at 169 Searsville Road, Stanford Mon-Fri from 8 a.m. - 3 p.m. View the Equipment Checklist to determine which items you may need to return. 
  • If you're moving within the same complex or another location on-campus, you must submit a request to disconnect your current service and add a new service at the new location. If moving service to a new TSO/Location within the same apartment please call the Service Desk at 650-725-4357 to have a technician scheduled to your location. A change fee will apply (see Additional Fees section above).
  • Submit a request to cancel services.
Last modified September 23, 2021