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Faculty Residential Internet Service

Moving or Cancelling Service?
  • You must submit a request to cancel services you no longer need. Credits will not be offered due to the non-cancellation of a service. A fee of $449.95 will be charged for cable boxes that aren't returned within 30 days.
  • If you're moving to another location on-campus, submit a request to disconnect your current service and add a new service at the new location. A change fee will apply.

For the communities of San Juan 1, San Juan 2 (including Hillsite), and San Juan 3 (including Foothills); Pine Hill I and Pine Hill 2; Frenchman’s Hill; Pearce Mitchell; Peter Coutts Circle; Ryan Court, and Olmsted Terrace.

Service options

Internet-only service available
Stanford University IT is offering internet-only service to residents in the communities previously served by Google Fiber. Residents have the option to purchase Stanford-provided high-speed, 1-gigabit internet service at the existing rates. 
 
TV service options
Stanford will not offer television service to the residents in the communities previously served by Google Fiber. Residents who want television service have the option to:
  • Work with local providers, such as Comcast and AT&T, to purchase a traditional TV or cable package.
  • Subscribe to a live TV streaming service.  A streaming service functions similar to traditional TV but delivers content (movies, TV shows, sports, local news) using the internet. 

Get started

To order Stanford internet service to replace your current Google service, please complete the New Faculty Residential Service Request or use the "Add new internet service" button on this page. UIT will email additional details to residents.

Rates

Service Cost
Internet-only $59.75/per month
WiFi Extender* $109/one-time charge per unit plus $142 per hour for installation, with a minimum charge of one hour per device**

Note: The residential gateway supplied by UIT provides internet service up to 1 Gbps through a wired Ethernet connection. This service does not allow you to host servers on your home network (i.e., no inbound connections initiated from the internet). Provided wifi service allows for a maximum of 16 concurrent connections.

*Especially if you live in a larger home, you may need to purchase a hardware device to expand the Wi-Fi coverage in your home. The SE80ac Wall Plug Access Point is the recommended solution and can be purchased through Stanford University. Cost includes installation.

**Devices purchased from Stanford may be returned for a full refund for up to 30 days from the date of installation; however, installation fees are nonrefundable.

Note: Services will be suspended on accounts that are 60 days past due. No credits will be issued while services are suspended. 

Moving?

Be sure to request a SERVICE DISCONNECT using the “Cancel existing internet service” button on this page when you move out of your residence or if you no longer need service. If you do not request the disconnection of services, you will be responsible for any accrued balance due.

Get help

  • Review our Frequently Asked Questions.
  • For billing and other service questions, contact University IT at (650) 725-HELP, Monday through Friday, 7 a.m. to 6 p.m. or submit a Help request.
  • After hours and holiday trouble calls are answered around the clock. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.

 

Last modified August 3, 2020