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University Terrace Residential Communication Services

Please allow 5 business days for processing residential University IT requests.

Moving or Cancelling Service?
  • You must submit a request to cancel services you no longer need. Credits will not be offered due to the non-cancellation of a service. A fee of $449.95 will be charged for cable boxes not returned within 30 days.
  • If you're moving within the same complex or another on-campus location, you. must submit a request to disconnect your current service and add a new service at the new location. A change fee will apply.

For University Terrace, University IT at Stanford University provides telephone, Internet, and cable television services in residences

Get started

To order new communication services in your apartment, or to make changes to your existing services, please use the “Add new service” button on this page.

Rates

Bundle Selections Monthly Cost
Internet only $59.75
Internet and Phone $88.50
Internet and Cable TV $121
Internet, Cable TV, and Phone $156

Note: Rates shown are based on a high-speed internet option that offers service up to 1 gigabit through a wired Ethernet connection. Please remember, bandwidth is affected by factors outside of Stanford's control. Wired network connections are always faster than wireless network connections. To learn more, refer to Get the Most From Your High-Speed Internet Connection.

This service does not allow you to host servers on your home network (i.e. no inbound connections initiated from the Internet). Provided wifi service allows for a maximum of 16 concurrent connections.

Note: Services will be suspended on accounts that are 60 days past due. No credits will be issued while services are suspended.

Moving?

Be sure to request a SERVICE DISCONNECT using the “Cancel existing service” button on this page when you move out of your residence or if you no longer need service. If you do not request the disconnection of services, you will be responsible for any accrued balance due.

Get help

For billing and other service questions, contact University IT at (650) 725-HELP (option 4), Monday through Friday, 7 a.m. to 6 p.m. or submit a Help ticket.

After hours and holiday trouble calls are answered around the clock. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.

Learn more

Last modified September 8, 2020