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University Terrace Residential Communication Services

Please allow 5 business days for processing residential University IT requests.

Your voicemail changed on Oct. 2, 2018. Learn more.

Reminder: When service is no longer needed, you must submit a cancellation request to disconnect. No credits will be issued due to non-cancellation of service. You will be charged a $449.95 fee for the unreturned box.
Reminder: If you are moving within the same complex, you need to request a service disconnect at the current location and request the addition of the service at the new location. There is a change fee for the move.

For University Terrace, University IT at Stanford University provides telephone, Internet, and cable television services in residences

Get started

To order new communication services in your apartment, or to make changes to your existing services, please use the “Add new service” button on this page.

Note: The cable modem provided by University IT provides internet service up to 1Gbps through a wired Ethernet connection. If you want to have wireless internet access, purchase a broadband router and connect that router to the cable modem through the Ethernet port.

Rates

Bundle Selections Monthly Cost
Internet only $58
Res Bundle 2: Internet and Phone $86
Res Bundle 3: Internet and Cable TV $118
Res Bundle 4: Internet, Cable TV, and Phone $152
Note: Services will be suspended on accounts that are 60 days past due. No credits will be issued while services are suspended.

Moving?

Be sure to request a SERVICE DISCONNECT using the “Cancel existing service” button on this page when you move out of your residence or if you no longer need service. If you do not request the disconnection of services, you will be responsible for any accrued balance due.

Get help

For billing and other service questions, contact University IT at (650) 725-HELP (select option 3), Monday through Friday, 8 a.m. to 5 p.m. or submit a Help ticket.

After hours and holiday trouble calls are answered around the clock by the IT Operations Center. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.

Learn more

Last modified October 9, 2018