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University Terrace Residential Communication Services

Please allow 5 business days for processing residential University IT requests.

Reminder: When service is no longer needed, you must submit a cancellation request to disconnect. No credits will be issued due to non-cancellation of service. You will be charged a $449.95 fee for the unreturned box.
Reminder: If you are moving within the same complex, you need to request a service disconnect at the current location and request the addition of the service at the new location. There is a change fee for the move.

For University Terrace, University IT at Stanford University provides telephone, Internet, and cable television services in residences

Get started

To order new communication services in your apartment, or to make changes to your existing services, please use the “Add new service” button on this page.

Rates

Bundle Selections Monthly Cost
Internet only $59.75
Internet and Phone $88.50
Internet and Cable TV $121
Internet, Cable TV, and Phone $156

Note: The residential gateway supplied by University IT provides internet service up to 1Gbps through a wired Ethernet connection. This service does not allow you to host servers on your home network (i.e. no inbound connections initiated from the Internet). Provided wifi service allows for a maximum of 16 concurrent connections.

Note: Services will be suspended on accounts that are 60 days past due. No credits will be issued while services are suspended.

Moving?

Be sure to request a SERVICE DISCONNECT using the “Cancel existing service” button on this page when you move out of your residence or if you no longer need service. If you do not request the disconnection of services, you will be responsible for any accrued balance due.

Get help

For billing and other service questions, contact University IT at (650) 725-HELP (option 4), Monday through Friday, 7 a.m. to 6 p.m. or submit a Help ticket.

After hours and holiday trouble calls are answered around the clock. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.

Learn more

Last modified November 26, 2019