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Call Center Headsets and Cables

Below are headsets and accessories recommended by Cisco that are compatible with University IT’s Cisco Contact Center Enterprise service and ensure operability. These recommendations are based on cost, portability, usability, and productivity.

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Headsets

The ideal headset varies depending on personal comfort preferences and work environment. Departments can purchase any headset that is compatible with Cisco UCCE 12 to best meets their needs. University IT recommends that each contact center work with their preferred headset provider to test and try headsets for use in their environment.

Headset model Description  

Wireless: Jabra Engage 65

​ASIN (Mono): B07C37JH5T

AISN (Convertible): B07C39JY66

AISN (Stereo): B07C39K74W 

  • Professional wireless headset with 330 feet of range
  • Advanced noise-cancelling microphone
  • All-day talk time
  • Busy light indicator
  • Choice of three styles
  • Connects up to two devices at once
  • Headband or neckband models (Mono and Stereo) or earhook, headband, or neckband (Convertible)

Wireless: Jabra Engage 75

​ASIN (Mono): B07C2D1B1F

AISN (Convertible): B07CFMYFNY

AISN (Stereo): B07CC2WLF7

  • Professional wireless headset with 490 feet of range
  • Advanced noise-cancelling microphone
  • All-day talk time
  • Busy light indicator
  • Choice of three styles
  • Connects up to five devices at once
  • Headband or neckband models (Mono and Stereo) or earhook, headband, or neckband  (Convertible)

Corded: Jabra Biz 2300

​ASIN (Mono): B00HY8A3PS

AISN (Stereo): B00HZ753QC 

  • Professional wired headset with reinforced cord
  • Light-weight design
  • HD voice and wideband audio
  • Noise-cancelling and airshock microphone
  • Rotatable boom arm

Corded: Jabra Biz 2400

​ASIN (Mono): B0119VOWCA

AISN (Stereo): B00W2B4W9U

  • Professional wired headset with reinforced cord
  • Light-weight design
  • HD voice and wideband audio
  • Superior noise-cancelling microphone
  • Rotatable boom arm
  • Super-soft leatherette headband and ear cushions.

Cables

part name COMPATIBILITY  

GN 1218

​ASIN: B074PLS6HG

Compatible with Cisco 8851 - Wired

GN 1216

​ASIN: B004GV7Q4

Compatible with Avaya 9611 & 9640 - Wired

Link 43

​ASIN: B011KE9QT

Compatible with Cisco 8851 - Wireless

Link 35

​ASIN: B0084L9R88

Compatible with 9640- Wireless

Link 33

​ASIN: B007VTYR4I

Compatible with Avaya 9611 - Wireless

Jabra 8800-02-01

​ASIN: B01FX6SCV4

Supervisor cord

Last modified August 9, 2019