CrashPlan is designed to be self-service. You can manage your backups, restore files, and adjust settings by visiting the web interface or by launching the client on your computer.
End-user support for CrashPlan is provided by individual department IT support staff.
You will need to submit a Request in the following instances:
- You have Protected Health Information (PHI) and you need to let administrators know which computer needs special handling
- You need to deactivate and expunge backups
Ample online documentation is provided by Code42, the developers of CrashPlan.
There's also a CrashPlan Special Interest Group mailing list for community support. See the Mailman crashplan-sig information page for details.
On the Stanford Slack Enterprise Grid, you can visit the #cop-crashplan channel for more immediate community engagement.