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CrashPlan Support


CrashPlan is designed to be self-service. You can manage your backups, restore files, and adjust settings by visiting the web interface or by launching the client on your computer.

End-user support for CrashPlan is provided by individual department IT support staff.

Stanford Services

You will need to submit a Request in the following instances:

  • You have Protected Health Information (PHI) and you need to let administrators know which computer needs special handling
  • You need to deactivate and expunge backups

Other resources

Ample online documentation is provided by Code42, the developers of CrashPlan.

There's also a CrashPlan Special Interest Group mailing list for community support. See the Mailman crashplan-sig information page for details.

On the Stanford Slack Enterprise Grid, you can visit the #cop-crashplan channel for more immediate community engagement.

Last modified December 13, 2023