Voice Recordings for Contact Center Services

UIT uses voice talent services to record contact center menus and various other announcements and messages. Take a look at our base service offerings (included in C ontact Center Workforce Optimization service ) and fee-based options (one-time charge for third-party voice talent).

Note: For both base service and fee-based service offerings, the same voice talent is not always guaranteed.

Services

Base Service

In-house voice talent for contact center menu recordings in English
*Simple Spanish recordings (only offered if in-house voice talent is available)

Fee-Based Service

Third-party voice talent
*Complex Spanish recordings
*Translation services for complex Spanish recordings
All Proactive Outreach Manager (POM) recordings, or "appointment reminders"

*Simple and complex determination will be assessed per request.

Pricing

Item	Description	pricing
Third-party voice recordings and translation services	One-time charge (OCC)	Varies per scope and requirements; based on the number of announcements or word count. Charged one time as time and material.

Process

To request a new voice recording or make changes to an existing recording, please submit a Help request.