What is a Service Launch?
Launching your service simply means that you are officially making it available to your clients for use. If you have built your service by following the service development process defined in this toolkit, then your launch should be a smooth transition from testing into production, with no unpleasant surprises.
Effective March 2020, all new services approved through the Project and Portfolio Demand Process must complete all required deliverables before they will be allowed to launch. These deliverables are documented on the Service Transition checklist, along with supporting information for each task. In order to launch, you must provide validation of a deliverable through the tangible completion of a task, such as a rate developed with the Finance team, or sign-off by the relevant process owner.
|I want to:||Here’s how:||When:||Who is responsible?|
|Prepare for service launch||Schedule final review meeting to ensure production readiness||2-3 weeks prior to targeted launch date||Service manager|