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Requests

We want to make it easy for all University IT staff to request service management assistance.

Request Assistance

University IT staff may request assistance with managing their services using this form. Here are some examples of things the Service Management Office can help with:

  • Consulting on new service development
  • Consulting on service improvement
  • Improving customer experience of the service
  • Helping diagnose issues with the service
  • Developing service catalog page(s) and/or service communications
  • Assisting with service reporting and metrics
  • Creating well-integrated support and operational processes
  • Developing rate and ordering/billing processes
  • Discuss how service management or service design can apply to a service

Request Assistance
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View Requests Dashboard

The Service Design and Development team reports on active requests and projects using the UIT Community website "Workgroup Updates" page. Login to the Community site to view our updates.

View Service Management Updates
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Last modified April 5, 2017