University IT staff may request assistance with managing their services. Here are some examples of things the Service Management Office can help with:
- Consulting on new service development
- Consulting on service improvement
- Improving customer experience of the service
- Helping diagnose issues with the service
- Developing service catalog page(s) and/or service communications
- Assisting with service reporting and metrics
- Creating well-integrated support and operational processes
- Developing rate and ordering/billing processes
- Discuss how service management or service design can apply to a service
