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Manage Your Voicemail Greetings

Your voice mailbox has six types of greetings. The two greetings most users set are:

  • The Standard greeting that callers hear before they leave you a message.
  • The Alternate greeting that tells callers that you will be away from work for an extended period of time, such as when you take a vacation.

To review other types of greetings:

  1. Press 4, Setup Options.
  2. Press 1, Change Your Greeting.
  3. Press 4 to play all your greetings.

Follow these steps to record your name and greeting, and to select which greeting you want callers to hear.

Record your name

Record your name to let callers know that they have reached the correct mailbox. To record your name:

  1. Connect to your mailbox.
  2. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections.
  3. Press 4, Setup Options.
  4. Press 3, Change Preferences.
  5. Press 1, Change Recorded Name.
  6. Record your name at the tone.
  7. Press # after recording your name. The system plays back the recording.
  8. To save the recording, press *.

Record your personal greeting (standard greeting)

Your personal greeting lets callers know that they have reached the correct mailbox and hear a brief message from you. To record your personal greeting:

  1. Connect to your mailbox.
  2. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections.
  3. Press 4, Setup Options.
  4. Press 1, Change Your Greeting.
  5. Press 1 to re-record your greeting.
  6. Record your greeting at the tone.
  7. Press # after recording your personal greeting. The system plays back your recording for your review.

Record your alternate (extended absence) greeting

Your alternate greeting lets callers know that they have reached the correct mailbox and hear a brief message from you. Often, this message specifies when you will return and provides contact information for the person or people who can help callers during your absence. To record your alternate greeting:

  1. Connect to your mailbox.
  2. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections.
  3. Press 4, Setup Options.
  4. Press 1, Change your greeting.
  5. Press 2, Turn on alternate greeting.
  6. Set the end date and time for your alternate greeting:
    • Press 1 to set the end date and time.
    • Press # to leave the alternate greeting on indefinitely.
    • Press 0 for help.
  7. Press 1 to record your alternate greeting.
  8. Press 2 to turn off your alternate greeting, if needed.
  9. Record your greeting at the tone.
  10. Press # after recording your greeting. The system plays back your recording for your review.
  11. Press 1 to re-record your alternate greeting, if needed.
  12. To exit, press *.

Select your greeting

  1. Connect to your mailbox.
  2. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections.
  3. Press 4, Setup Options.
  4. Press 1, Change Your Greetings.
  5. The system states which greeting is in effect, and gives you options to manage it.
  6. Select one of these options:
    • 1 Re-record your greeting
    • 2 Turn on alternate greeting
    • 3 Edit other greetings
    • 4 Play all your greetings
    • 0 Get help
    • * Exit
Last modified October 1, 2018