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Change Your Voicemail PIN

Your PIN protects your mailbox from unauthorized use. The first time you log in to your mailbox, you use a temporary PIN, and for your security the system immediately prompts you to change your PIN. After you change your temporary PIN, you can change it again at any time.

Follow these steps to change your PIN:

  1. Connect to your mailbox.
  2. The system responds with the status of any messages in the mailbox and prompts you with the Main Menu selections.
  3. Press 4, Setup Options.
  4. Press 3, Change your Preferences.
  5. Press 2, Change Your PIN.
  6. Enter your new PIN and press #.
  7. The PIN must be 6 to 9 digits long, and should be easy for you to remember but difficult for others to guess. Do not use your mailbox (phone) number as your PIN.
  8. To confirm, enter the same PIN again and press #.

Note: If you forget your PIN, you can contact the Service Desk to reset it:

  • If you work at Stanford University, call 5-HELP (5-4357) or 650-725-4357.
  • If you work at Stanford Children’s Health, call 5-HELP (5-4357) or 650-725-4357.
  • If you work at Stanford Health Care, call 4-HELP (4-4357) or 650-724-4357.

If you need help, please submit a Help request.

Last modified October 1, 2018