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Change Your Voicemail PIN

Your PIN protects your mailbox from unauthorized use. The first time you log in to your mailbox, you use a temporary PIN, and for your security the system immediately prompts you to change your PIN. After you change your temporary PIN, you can change it again at any time.

Follow these steps to change your PIN:

  1. Connect to your mailbox.
  2. The system responds with the status of any messages in the mailbox and prompts you with the Main Menu selections.
  3. Press 4, Setup Options.
  4. Press 3, Change your Preferences.
  5. Press 2, Change Your PIN.
  6. Enter your new PIN and press #.
  7. The PIN must be 6 to 9 digits long, and should be easy for you to remember but difficult for others to guess. Do not use your mailbox (phone) number as your PIN.
  8. To confirm, enter the same PIN again and press #.

Note: If you forget your PIN, you can contact the Service Desk to reset it:

  • If you work at Stanford University, call 5-HELP (5-4357) or 650-725-4357.
  • If you work at Stanford Children’s Health, call 5-HELP (5-4357) or 650-725-4357.
  • If you work at Stanford Health Care, call 4-HELP (4-4357) or 650-724-4357.

If you need help, please submit a Help request.

Pin and Password Requirements

Phone Pin:

  • The PIN cannot match the numeric representation of the first or last name of the user.
  • The PIN cannot contain the primary extension or alternate extensions of the user.
  • The PIN cannot contain the reverse of the primary extension or alternate extensions of the user.
  • The PIN cannot contain groups of repeated digits, such as "408408" or "123123."
  • The PIN cannot contain only two different digits, such as "121212."
  • A digit cannot be used more than two times consecutively (for example, "28883").
  • The PIN cannot be an ascending or descending group of digits (for example, "012345" or "987654").
  • The PIN cannot contain a group of numbers that are dialed in a diagonal, vertical or horizontal straight line on the phone keypad (for example, the user cannot use "159", "159730", "147", "147365", "123" or "123597" as a PIN.

Web Application Password:

  • The password must contain at least three of the following four characters: an uppercase character, a lowercase character, a number, or a symbol.
  • The password cannot contain the user alias or its reverse.
  • The password cannot contain the primary extension or any alternate extensions.
  • A character cannot be used more than three times consecutively (for example, !Cooool).
  • The characters cannot all be consecutive, in ascending or descending order (for example, abcdef or fedcba).
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