Connect to Your Voice Mailbox

To reach voicemail from your desk phone or softphone

1. Press the messages button on your desk phone or dial your on-campus access number. The number you dial to access voicemail depends on the Stanford entity with which you are affiliated.

   • Important Note: If the Stanford telephone that you use to receive a call is not a Cisco phone (if it is an Avaya phone or an analog/non-digital phone), you must dial 5-8888 to access voicemail regardless of your Stanford affiliation.

     • Stanford University (SU): dial 5-7777.
     • Stanford Health Care (SHC): dial 7-4444.
     • Stanford Children's Health (SCH): dial 8-4444.
   • Stanford residential locations (such as Stanford West or University Terrace):  dial 5-8888.
2. When the system prompts you, enter your PIN and press # (pound key).
3. The system tells you whether you have any new or saved voice messages, then lists the options in the Main Menu.
   • To send a message, press 2.
   • To manage your messages, press 3.
   • To manage your settings, such as your voicemail greeting or recorded name, press 4.
   • To exit the system or pause a voicemail playback, press *.

To reach voicemail from outside of Stanford

1. Dial your external access number. The number you dial to access voicemail depends on the Stanford entity with which you are affiliated.

   • Important Note: If the Stanford telephone that you use to receive a call is not a Cisco phone (if it is an Avaya phone or an analog/non-digital phone), you must dial 650-725-8888 to access voicemail regardless of your Stanford affiliation.

     • Stanford University (SU): dial 650-725-7777.
     • Stanford Health Care (SHC): dial 650-497-4444.
     • Stanford Children's Health (SCH): dial 650-498-4444.
   • Stanford residential locations (such as Stanford West or University Terrace):  dial 650-725-8888.
2. When the system asks for your ID, enter your ten-digit Stanford phone number (your number with the area code, such as 650-123-4567) then press # (pound key).
3. When the system prompts you, enter your PIN and press # (pound key).
4. The system tells you whether you have any new or saved voice messages, then lists the options in the Main Menu.
   • To send a message, press 2.
   • To manage your messages, press 3.
   • To manage your settings, such as your voicemail greeting or recorded name, press 4.
   • To exit the system or pause a voicemail playback, press *.