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Video Conferencing

After Sept. 16, 2016, you must use either the BlueJeans App or the Google Chrome web browser when connecting to a meeting using BlueJeans, Stanford's video conferencing solution.

Because the Edge, Explorer, Firefox, and Safari browsers are ending their support for plugin technologies, BlueJeans will no longer work with those web browsers. If you are using one of those browsers to connect to BlueJeans meetings, you will need to install the BlueJeans App or switch to Chrome. 

For best quality, BlueJeans recommends that you install the BlueJeans App on your desktop or mobile device.

The App delivers:

  • Enhanced user experience. Because the BlueJeans App delivers a higher quality audio and video experience, your support department should expect fewer requests, higher satisfaction ratings, and faster adoption.
  • Easy installation. Users can install the BlueJeans App on their own. Windows administrators also have the option to push the BlueJeans App as an MSI.
  • Tighter security. With all users on a secure application, IT prevents problems caused by weaknesses in browser security.

For more information on this service change, please visit BlueJeans community page.

If you have any trouble using BlueJeans, please submit a HelpSU request.

University IT offers four video conferencing options that you can use to meet and collaborate with colleagues across campus or around the world, reducing travel time and expense while increasing communication and sharing.

Each video conferencing service has its own unique set of features. Select the use case that best meets your needs.

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Rates

Video conferencing rates vary by service. See the Rates page for more information. Services are available by subscription; a valid PTA in Oracle Financials is required for billing.

Getting started

To get started or to speak with a service consultant about video conferencing options, please submit a HelpSU request

Best practices

Struggling with audio or visual quality in video conference meetings? Knowing a few best practices could be the game changer. Watch this video to find out how you can help create a seamless experience.

 

Last modified September 9, 2016