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Hardware and Software A/V Support

Prevent and resolve hardware and software issues in conference rooms and shared spaces that use audiovisual (AV) equipment

In September 2024, rates will change for several technology services provided by University IT. View proposed FY25 rate changes.

Our A/V Service, provided by AV Technologies, helps keep hardware, software and firmware up to date. 

The service includes fleet management, preventative maintenance and incident management.


For covered rooms, UIT's AV Technologies provides:

  • Software and firmware updates. 
  • Deployment of new AV features.
  • Review of operational metrics and problem records to support continuous improvement.
  • Remote system monitoring to enable proactive maintenance and support of AV room systems.
  • An annual physical audit of  AV equipment to ensure proper end-to-end functionality of meeting room.
  • Incident support for hardware and software associated with meeting room functionality.
  • Maintenance of spare AV equipment to provide faster remediation of issues.

Required for Campus AV Project rooms. 

Designed for

  • Individual faculty and staff members
  • Schools, administrative units, laboratories, and institutes
  • Local IT groups
  • Room support service is available for conference and collaboration rooms built by University IT (UIT), other Stanford University departments, and third parties. AV support for most classrooms is provided by the Vice Provost for Teaching & Learning


See the Hardware and Software A/V Support rates.

See also

Last modified September 6, 2023