Zurich Upgrade

Stanford's ServiceNow platform will be upgraded to the latest version, Zurich, to optimize technical functionality and meet compliance standards. By running the latest version, we’ll continue to ensure that we provide the Stanford community with the best support possible.

As this is a technical upgrade, it should not impact the look or feel of the platform. However, if you experience any issues after the upgrade, we are here to support you. For general questions about ServiceNow or the upgrade, please submit a Help request.

Timeline

• Project start date: Oct. 10, 2025
• QA testing: Nov. 7 - Dec. 12, 2025
• UAT Testing: Jan. 12 - Feb. 13, 2026
• Deployment: Feb. 26, 2026

UAT Testing

When to test: UAT Testing has concluded. 

Office hour (on Zoom)

The ServiceNow upgrade team is available to answer questions regarding the Zurich upgrade on Friday, Feb. 27, from 11 a.m. to 12 p.m. (Zoom link)

Additional resources

Check out ServiceNow's Zurich announcement and explore the Zurich release notes to learn more about the upgrade.