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Intune Troubleshooting FAQs

Refer to the FAQs below to find solutions to common issues with using Intune on a Windows, Linux, Android, or macOS device. If you still require assistance, you can submit a Help request. 

Troubleshooting FAQs

Why can't I access my Stanford M365 email or any other Microsoft apps on my Windows PC?

This usually happens when your device doesn't meet the university's security requirements for Stanford's Microsoft login. The best fix is to use the Company Portal app. Follow these instructions for Windows PCs to learn how to use the app to scan your computer, identify the steps needed to fix any Microsoft compliance issues, and get back into your email.

Why can't I access Stanford M365 email or any other Microsoft apps from my macOS device?

This usually happens when your device doesn't meet the university's security requirements for Stanford's Microsoft login. Follow these instructions for macOS devices to learn how to fix any Microsoft compliance issues and get back into your email.

Why can't I access my Stanford M365 email or any other Microsoft apps from my iOS (or iPadOS) device?

This usually happens when your device doesn't met the university's security requirements for Stanford's Microsoft login. Follow these instructions for iOS/iPadOS and learn how to fix any Microsoft compliance issues so you can get back into your email. 

Why can't I access Stanford M365 email or any other Microsoft apps from my Linux device?

This usually happens when your device doesn't meet the university's security requirements for Stanford's Microsoft login. Follow these instructions for Linux devices to learn how to fix any Microsoft compliance issues and get back into your email.

How do I use the Company Portal website to check Intune enrollment or Microsoft compliance for my device?

Intune enrollment and device compliance can be checked in the Company Portal website. Use these instructions for the Company Portal website from any device (not just the device you're checking). If you can physically access your device, it's best to use the Company Portal app (installed on your device). Refer to these instructions for Windows: How to Remediate Windows Compliance with the Company Portal App.

When I attempt to sign into Stanford Microsoft using Firefox I get an error. What should I do?

To avoid sign-in errors with Microsoft Office 365 applications, you must to support device compliance on Mac and Windows devices. Refer to these instructions to learn how. 

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