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Policies

Cancellations / refunds

The following Cancellation Policy for University IT Technology Training takes effect Monday, February 20, 2017.

You can drop a Technology Training class prior to the start of the class. We will charge you a $40 drop fee, without exception, but refund you the remaining fee for the class. To avoid the $40 drop fee, you should only register for Technology Training classes you are confident you can attend.

We will deduct the $40 drop fee from the account(s) you used to enroll in the class, including Stanford Training Assistance Program (STAP) or a department account (PTA). If you use STAP and a department account to pay for the class, we will first deduct from STAP. We will deduct from a PTA if you have insufficient funds in STAP or you only used the department PTA to cover the class fee. We will refund the remaining balance of the course fee to the accounts billed.  

If you do not drop the class and do not attend, we will charge you the entire course fee.

To drop a class using the online registration program (STARS), log into Axess, click the "Training (STARS)" tab, go to the “My Learning” link, and find the class you wish to drop.

Classes with insufficient enrollment may be cancelled by the training provider. Should this occur, you will be notified and the fee will be refunded.

Have questions? Submit a help ticket.

Late arrival

Please be prompt and allow time to find parking and/or classrooms.

After 10 minutes, your seat may be given to someone on the waiting list (if one exists). You will not be charged.
If you are more than 20 minutes late, due to disruption of class, you will not be able to attend the session and will be charged a full course fee.

Drop-ins

You can enroll in a class up until the day of the class. If you show up at a training session, please bring a Training Registration Form (available at the Registration page) with the payment information completely filled out. You would need to be completely registered for the class in order to attend.

Wait list

If a class is full, you can still enroll and be placed on the waiting list. You will not be charged if you are on the wait list and do not get into the class.

Last modified February 20, 2017