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Training Policies

Course Drop Policy

There are no drop fees for ITS fee-based classes. However, if you do not attempt to drop and do not attend the class, you will be charged the entire course fee.

To drop a class using the online registration program (STARS), log into Axess, click the "Training (STARS)" tab, go to the “My Learning” link, and find the class you wish to drop.
Please note: You can only drop online through STARS up until 11:59pm the previous day.

Classes with insufficient enrollment may be cancelled by the training provider. Should this occur, you will be notified and the fee will be refunded.

Have questions? Submit a help ticket.

Late Arrival

Please be prompt and allow time to find parking and/or classrooms.

After 10 minutes, your seat may be given to someone on the waitlist (if one exists). You will not be charged. If you are more than 20 minutes late, due to disruption of class, you will not be able to attend the session and will be charged a full course fee.


You can enroll in a class up until the day of the class. If you show up at a training session, please submit a Course Registration Form with the payment information completely filled out. You will need to be completely registered for the class in order to attend.


If a class is full, you can still enroll and be placed on the waitlist. You will not be charged if you are on the wait list and do not get into the class.

Last modified November 5, 2018