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Cancellations / refunds

If you drop any fee-based class, be aware that cancellations within five (5) full business days prior to the day of the class incur the full course fee. Neither weekends nor holidays are counted as business days. See example.

To drop a class using the online registration program (STARS), log into Axess, click the "Training (STARS)" tab, go to the “My Learning” link, and find the class you wish to drop.

Classes with insufficient enrollment may be cancelled by the training provider. Should this occur, you will be notified and the fee will be refunded.

Late arrival

Please be prompt and allow time to find parking and/or classrooms.

After 10 minutes, your seat may be given to someone on the waiting list (if one exists). You will not be charged.
If you are more than 20 minutes late, due to disruption of class, you will not be able to attend the session and will be charged a full course fee.


You can enroll in a class up until the day of the class. If you show up at a training session, please bring a Training Registration Form (available at the Registration page) with the payment information completely filled out. You would need to be completely registered for the class in order to attend.

Wait list

If a class is full, you can still enroll and be placed on the waiting list. You will not be charged if you are on the wait list and do not get into the class.

Last modified December 9, 2015