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Introduction to Service Design

Class Code

Tech Briefing

Class Description

Location: Turing Auditorium (Polya Hall, Room 111)

Presenter: Megan Miller, Service Design Manager, University IT

At Stanford, we as staff provide many types of "services" to our community, from administrative support to information technology, security, facilities, and much more. Providing quality, consistent services is at the heart of what we do.

Service design is an approach that applies design thinking and human-centered design to services, aiming to create exceptional end-to-end service experiences for our community. Megan Miller will introduce the basics of service design, its core concepts, methods, and principles, sharing how the University IT Service Design team is working to create consistent, quality experiences across the UIT service portfolio.

You will walk away inspired to take a new look at how your organization designs and delivers services to campus!