Network services are provided following a “centralized services with local controls” model. This allows the University to leverage economies of scale to provide cost effective, high quality services while still enabling local units to have some amount of control. Local control allows for quick responses by embedded support staff.
For networking services, this local support is provided by the designated Local Network Administrator. Every department or group is required to have an LNA to maintain their local network. Some departments or school have dedicated LNAs while other include LNA responsibilities as part of the desktop support function. Departments or schools may also choose to hire contract support from CRC to act as their LNA.
LNAs have access to various reporting and change tools (as detailed below) to enable them to support their users quickly and efficiently. Additionally, they can contact Network Engineering for additional help by opening a help ticket.