LNA Duties

Basic Duties

Provide first level of support for the following:

• Understand the computing needs of your department and/or building
• Assign and manage IP addresses with NetDB
• Maintain accurate and up-to-date NetDB entries on systems such as their operating systems, locations, and user information.
• Provide users with assistance in downloading and installing the Essential Stanford Software
• Troubleshoot most user network problems
  • Provide desktop and server network configuration and maintenance: IP address, gateway, subnet mask, name servers, network cards
  • Be familiar with network utilities such as ping, traceroute and others
  • TCP/IP: basic understanding of IP addressing, DNS, DHCP
  • Ethernet: basic understanding of hardware (MAC) addresses and switching
• Provide information to users about basic SUNet services and network security
• Act as point person for computer problems within the department if local assistance is needed from the Help Desk, Network Engineering or the Stanford Information Security Office.
• Patch cables in the telecommunications closets from the network switch port to TSO patch panel.

Additional Duties

For those departments maintaining any of their own network equipment:

• Install, configure, maintain, and troubleshoot network equipment such as switches and cables
• Maintain spare equipment in case of failures
• Maintain accurate network maps
• Plan for and replace networking equipment on a periodic basis (every five years is suggested)