The Departmental Network Engineering (DNE) group provides a bridge between LNAs, the SUNet backbone group, and other Information Technology Services (ITS) groups. They are able to clarify Network Engineering responsibilities to clients and manage client expectations properly. DNE support is provided Monday through Friday from 8am to 5pm or for specific projects by mutual arrangement between the engineer and his or her client.
Departments which are not participants in Network Engineering managed network services are expected to be self-sufficient in maintaining their own networks. Emergency support (e.g., equipment failures) for these departments are provided on an "as available" basis only during working hours.
DNE provides the following:
- Become familiar with building networks, LNAs, and their future needs.
- Propose network changes and new technology as needed.
- Provide phone and email help support for LNAs.
- Provide documentation on Stanford-specific network configurations.
- Prepare LNA meetings.
- Note: Troubleshooting of departmental networks and equipment is provided is provided at no cost only for clients of NS's managed network services.
Network installation projects
- Work with LNA on initial design of new networks.
- For new and remodeled buildings, coordinate with IT Infrastructure Facilities Engineering on schedule, network jack layouts, equipment closet requirements, etc.
- Coordinate with the SUNet backbone engineering group on building network feeds, new IP address ranges, etc..
- Note: Configuration and installation of network equipment is provided at no cost only for clients of NS's managed network services.
Evaluation of New Technologies
- Keep up to date on new technologies.
- Share information with other consultants.
- Evaluate options and present information to LNAs.