University IT oversees all aspects of the Stanford ID Card and the Campus Card system, including developing new card services and deploying of new equipment for academic and administrative departments on campus.
The process of adding a card reader or point-of-sale terminal/reader involves the following five phases: 1) Specification, 2) Proposal, 3) Implementation, 4) Training, and 5) Support.
University IT will meet with department representatives interested in adding card services, determine their needs, and tour their facilities. Once a preliminary project scope is agreed upon, the Project Manager will consult University IT's Installation and Maintenance department, and, depending upon project scope, may also consult outside contractors including locksmiths, carpenters, electricians, etc.
University IT will initiate an order to develop a detailed proposal including project scope, timelines, and costs. Upon acceptance by the department, a Support Level Agreement (SLA) will be presented which specifies all services and associated costs, including installation, ongoing support, training and maintenance.
Once an SLA has been executed, University IT will place equipment orders, finalize an installation schedule, and oversee construction and installation of hardware including point-of-sale terminals, card swipers, door hardware and modifications, network connections, and data servers. University IT will also oversee installation of Campus Card System software, if appropriate, including any necessary system modifications.
When all hardware, software, and construction is complete, University IT will perform a system walkthrough and will arrange initial training for department staff. When training is complete, University IT will turn the system over to the department.
After University IT turns the system over to the department, the Stanford Card Office will provide support and other ongoing services including:
- technical and user support
- central Campus Card system data backup
- central Campus Card system monitoring, maintenance and administration
- central Campus Card system software upgrades
- system performance reviews, capacity planning, and change management
- preventative maintenance
- changes and upgrades to department hardware/software, performed at the existing University IT service rates, and
- training of new/additional staff, performed at the existing University IT service rates.
A monthly charge is assessed on each installed card system device including door readers, entitlement readers, and point-of-sale devices, and for each network connection. New device connection, consultation to develop new applications, set-up of new schedules and privileges or changes to profiles, and additional training will be billed at existing University IT rates.
Fees are billed monthly, and will appear on your department's monthly University IT statement.
To learn more
To get started adding a card reader or point-of-sale terminal, or to learn more about Campus Card services, contact the Stanford IT Service Desk (650) 725-HELP (5-4357) or submit a Help ticket.