What to Expect for IT Help This Winter Closure

This year, winter closure will take place starting at 5 p.m. PT on Wednesday, Dec. 20, 2023, to 8 a.m. PT on Thursday, Jan. 4, 2024.

That means University IT (UIT) will offer limited IT support to the Stanford community from Dec. 21 through Jan. 3.

During winter closure, limited UIT support will be available for offices and labs that remain open on the main campus and the Redwood City campus, Stanford healthcare organizations, and for those who might be working at home.

And remember to stay safe this holiday season with these 12 IT safety tips.

What support will stay available and when?

The UIT Service Desk will have support available 24 hours per day during the break, with priority given to urgent requests related to system outages.

Review these details to be prepared:

• By phone at 650-725-4357 (5-HELP): The UIT Service Desk staff will be available 8 a.m. to 5 p.m. Monday through Friday by phone during the break. After-hours, widespread, or operationally-impacting issues will be handled by the IT Operations Center, which will be open 24 hours per day during the break, monitoring all critical UIT systems and services.

• Online requests at services.stanford.edu: Online requests will be monitored throughout the winter closure during the hours of 8 a.m. to 5 p.m., with the exception of weekends, Dec. 25, Dec. 26, and Jan. 1; priority response will be given to urgent requests related to full service outages.

Non-emergency requests that require the support of UIT or distributed support groups, which are not staffed during winter closure, will be addressed when UIT teams return to full staffing levels on Thursday, Jan. 4, 2024.

To report an emergency or a critical need at any time during the break, call the UIT Service Desk at 650-725-4357 (5-HELP).

Where can I learn more?

For the full list of UIT department support during the winter closure, visit itwinterclosure.stanford.edu.