AI Services (CTSC)

Private AI chat interface for teams

Similar to the Stanford AI Playground, our custom AI chat interface provides a fully private, branded AI chat platform, and is deployed within Stanford’s environment so data remains under institutional control.

We integrate multiple AI models behind a single, easy-to-use interface with Stanford SSO, user and role management, conversation history, and administrative controls. The result is a secure, enterprise-ready chat experience tailored to your workflows, compliance requirements, and preferred providers—without locking you into a single model or vendor.

Website AI chatbots

Deploy intelligent chatbot assistants directly on your department’s website. These AI-powered chatbots can answer visitor questions, provide guidance, and help users find information using your department’s own content and knowledge base.

Use cases:

• Answer frequently asked questions on department websites
• Provide 24/7 self-service support for students, faculty, and staff
• Guide users through processes, forms, and policies
• Reduce support ticket volume by resolving common inquiries automatically

Knowledge base AI

Connect your existing documentation and knowledge repositories, including Airtable, Confluence, Google Docs, SharePoint, and more — to a private, self-hosted AI assistant.

Team members can ask natural language questions and receive accurate, context-aware answers drawn directly from your organization’s own documents.

How it works

1. CTSC connects your data sources to the AI platform
2. Documents are indexed and embedded locally so data remains within the Stanford environment
3. Team members ask questions in plain language through an AI interface
4. The AI retrieves relevant information and generates accurate, source-cited answers
5. No data is sent to external LLM providers — all processing remains private and secure

Key features

• Self-hosted and private with no reliance on external LLMs for data processing
• Supports multiple data sources, including Airtable, Confluence, Google Drive, SharePoint, and more
• Natural language Q&A with source citations for answer verification
• Role-based access controls to restrict knowledge base access
• Continuously updated as documents change
• Managed by CTSC, including setup, hosting, maintenance, and updates

Ideal for

Departments with large knowledge bases spread across multiple platforms that need a faster, more intelligent way to find information.

Common use cases include HR policy lookup, IT support knowledge bases, research documentation portals, onboarding guides, and other scenarios where staff spend significant time searching through documents for answers.

• Add-on service that extends the existing Private AI Chat Service
• Uses retrieval-augmented generation (RAG) to ground responses in organizational documents
• Designed to answer questions using retrieved evidence and optional source references

Custom AI agents

Automate repetitive, high-volume work with custom AI agents built around your team’s workflows. Unlike off-the-shelf automation tools, these agents can reason through complex tasks, adapt to edge cases, and integrate deeply with the systems your team already uses. Each agent is configured around your processes and business rules to support tasks such as customer support, request routing, document analysis, workflow automation, and multi-step operational processes. CTSC works with your team to design, deploy, and manage AI agents tailored to your organization’s needs.