An Introduction to IT Service Management Fundamentals
Ask someone for the definition of a service, and you are bound to get a variety of different answers. The same goes for IT Service Management (ITSM).
The truth is, that like any other discipline, service management has its own jargon and more than a few ITSM frameworks for supporting IT Services. We’ve developed a short video to help you understand what an IT service is, how University IT defines some fundamental service management concepts, what ITSM framework we‘ve adopted, and how we organize the work according to the service lifecycle.
Learn more
- Find more information, check out the Service Management Toolkit
DISCLAIMER: UIT Blog is accurate on the publication date. We do not update information in past blog entries. We do make every effort to keep our service information pages up-to-date. Please search our service pages at uit.stanford.edu/search.
