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Service Management

The UIT Blog is a behind-the-scenes look at the build and delivery of technology products and services to the Stanford community. The topics you’ll read about are all told first-hand by the individuals who work closest to them.

Launching a New IT Service

Michelle Collette
September 18, 2020

A launch officially makes a new service available to clients. As explained in this short video, doing it right sets a service up for long-term success.

An Introduction to IT Service Management Fundamentals

Michelle Collette
August 13, 2020

Check out this short video to learn more about some fundamental service management concepts and how work is organized according to the service lifecycle.

A Behind-the-Scenes Look at IT Service Management

Michelle Collette
July 17, 2020

The Service Management blog is a new source for updates and articles about the art and science of managing your IT service. Are you preparing to offer a new IT service? Or maybe managing, changing, or retiring an existing service? Or do you just want to learn more about what IT service management is all about? If so, read on.