University IT
ServiceNow Training
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Alternatively, you can search for the courses by number in STARS:
- ServiceNow Getting Started Training - SNOW-1000
- ServiceNow Incident and Request Management Training - SNOW-3000
- ServiceNow Support Request Management Training - SNOW-3030
- ServiceNow Knowledge Management Training - SNOW-3020
- ServiceNow Online Change Management Training - SNOW-3010
ServiceNow Getting Started Training
If you are just getting started with ServiceNow as a fulfiller, begin your training with this eCourse. You’ll be introduced to the ServiceNow environment, learning the interface and how the system functions, including daily activities you might perform.
ServiceNow Incident and Request Management Training
The eCourse trains users to create and resolve incidents and requests.
ServiceNow Support Request Management Training
The eCourse trains users to create and resolve support requests.
ServiceNow Knowledge Management Training
This eCourse trains users to create, use and publish knowledge articles in the ServiceNow Knowledge application. You will learn tips for writing knowledge, resolving Incidents using knowledge, and the complete lifecycle of a knowledge article.
ServiceNow Online Change Management Training
This eCourse trains fulfillers in the use of Change Management in ServiceNow. You'll explore the different Change types in ServiceNow, including Normal, Emergency and Standard for processing changes.
