Practical AI Applications for HR Professionals and Administrators - Certificate Workshop

(Participants will be provided access to ChatGPT and Claude for the workshop)

AI is quickly becoming part of day-to-day HR work, from drafting job descriptions and building onboarding protocols to supporting employee communications and performance processes. This workshop provides an interactive, structured approach to using AI in HR while maintaining accountability, trust, and compliance.

Participants will have an opportunity to build a shared understanding of how generative AI works and practice writing effective prompts for common HR tasks. The workshop emphasizes the use of AI to build practical HR artifacts, develop realistic scenarios, and engage in applied activities.

The workshop focuses on applying techniques to improve HR processes. It also addresses the ethical, legal, and organizational considerations that accompany AI use in HR. Topics include bias and fairness, privacy and data protection, appropriate use guidelines, and collaboration with legal, IT, and leadership. 

Participants will have the opportunity to develop a clear framework for applying AI thoughtfully to HR processes, identify appropriate use cases, and support responsible adoption within their organizations.

Learning objectives
1. Describe core AI concepts and how generative AI applies to HR work
2. Write structured prompts to draft, revise, summarize, and format HR content
3. Apply AI to support recruiting, onboarding, employee communications, performance, and HR operations
4. Assess AI outputs for accuracy, bias, tone, and compliance risk
5. Apply privacy, confidentiality, and data protection practices when using AI tools
6. Create structured HR materials such as job descriptions, interview questions, rubrics, and feedback
7. Identify high-value, low-risk HR use cases suitable for pilot efforts
8. Establish basic guardrails for responsible AI use in HR
9. Partner effectively with legal, IT, and leadership on AI-related initiatives
10. Develop a simple, defensible AI implementation plan for HR
 

Topics covered
Session 1: AI foundations and prompting for HR
- What AI is and is not in HR contexts
- How generative AI works and why it can produce confident errors
- Prompt structure: role, task, context, constraints, output format
- Safe use fundamentals: privacy, confidentiality, and data sensitivity

Session 2: Talent acquisition and HR operations
- AI-assisted job descriptions and inclusive language checks
- Resume review support versus automated screening
- Interview questions and scoring rubrics for structured hiring
- Candidate communications and process documentation

Session 3: Performance, learning, and employee experience
- Drafting performance feedback and review narratives
- Coaching language and difficult conversations
- Goals, development plans, and growth discussions
- AI-assisted training and learning content creation

Session 4: Governance, ethics, and implementation
- AI limitations
- Bias, fairness, and adverse impact considerations
- Privacy, transparency, and accountability expectations
- Survey analysis and sentiment summaries, including limitations