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Class Schedule

ITIL 4 Foundation Certification Training

Class Code Date Delivery Method Cost
ITS-2071
  • Mon Mar 24, 9:00 am to 1:00 pm
  • Wed Mar 26, 9:00 am to 1:00 pm
  • Fri Mar 28, 9:00 am to 1:00 pm
  • Thu Apr 3, 9:00 am to 1:00 pm
 Live Online - 4 sessions $1100

Before each session, Tech Training will provide a Zoom link for live online classes and any required class materials.
 

This four-day course helps prepare you for the examination leading to the new Foundation Certificate.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.At the end of this new two-day course, attendees will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

WHO SHOULD ATTEND?

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

EXAM & CERTIFICATION

  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam can be scheduled and completed online. 
  • A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam 
  • You will attain 12 professional development units (PDUs) for Project Managers 
Program Description

This ITIL 4 Foundation course is designed to introduce participants to the management of modern IT-enabled services and the key concepts of service architecture. It provides learners with an understanding of ITIL 4, including common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization. 

Target Audience: 

ITIL Foundation certification is one of the most highly valued qualifications for any ITSM professional. The ITIL 4 Foundation course is best suited for:

  • IT Managers/IT Architects
  • System Administrators and Analysts 
  • Operations Manager, Database Administrators 
  • Process Owners, Practitioners 
  • Service Delivery Professional, Quality Analyst 
  • CIOs, CTOs, IT Directors 

Key Learning Outcomes: 

  • Gain an understanding of Service Management, including generic concepts, key principles, and ITIL 4 process models, all required for the ITIL Foundation exam. 
  • Know how ITIL principles can help an individual to understand and apply service management  in their organization 
  • Understand how to use ITIL tools and techniques to improve efficiency and the  customer experience 
    Know the purpose and key terms of 15 ITIL practices 
     
Special Features

Program Features: 

  • 16 hours of instructor-led training 
  • 2 industry case studies 
  • 30 end-of-chapter quizzes and two simulation exams 
  • Exam voucher included 

Custom training workshops are available for this program

Technology training sessions structured around individual or group learning objectives. Learn more about custom training

University IT Technology Training sessions are available to a wide range of participants, including Stanford University staff, faculty, students, and employees of Stanford Hospitals & Clinics, such as Stanford Health Care, Stanford Health Care Tri-Valley, Stanford Medicine Partners, and Stanford Medicine Children's Health.

Additionally, some of these programs are open to interested individuals not affiliated with Stanford, allowing for broader community engagement and learning opportunities.