Regular Maintenance Windows
University IT
(various Services Offerings have other windows, see Services in ServiceNow)
| Days | Hours |
|---|---|
| Thursdays | 4-6 a.m. |
| Saturdays | 5-8 a.m. |
| Sundays | 5-8 a.m. |
| Tuesdays (only for AS ACS group) | 5-8 p.m. |
Stanford Health Care and Stanford Children's Health
| days | hours |
|---|---|
| Tuesdays and Thursdays | 7-10 p.m. |
|
Tuesdays and Thursdays |
4-6 a.m. |
Expediting Hospital Changes:
To escalate a change to SHC, the process has not changed. The change owner needs to make request and justify the escalation to Christian Lindmark, the SHC CTO.
Planned Outages are Required for all Change Requests which will impact users. The Outage should be associated with the Change Request... Even if, the Change will be implemented during a pre-defined Maintenance Windows. A Planned Outage may not be needed if users do not lose existing connections (SSH is not lost) nor if users can simply retry and have service respond (rolling recycle).
ServiceNow Established Maintenance Windows
All UIT CAB Maintenance Windows Defined in ServiceNow (must be ITIL user to view)
Need to modify a Service's Maintenance Window or add a new maintenance window. See our guide here.
Registrar's Office Academic Calendar
Search www.stanford.edu for "Academic Calendar" or see the Registrar's 2019-20 Calendar
Extended Maintenance Windows (Quarterly)
Check here Quarterly Extended Maintenance Windows dates/times for the Calendar Year.
University IT Change Freeze Periods
In support of critical University transaction processing periods, University IT suspends all system changes to limit exposure to the critical work of the University. There maybe instances which demand that changes to systems and services that University IT Supports and in those cases, the Freeze Period Exception process should be used.
