Self-subscribe to (and unsubscribe from) Change Management notification.
If you’re interested in receiving notifications for Change Requests, you may use the ServiceNow (ITIL view) to configure notifications.
- After logging into the ITIL forms in ServiceNow, use the gear icon on the right side of the page (after your name).
- Select "Notifications"
- Select "Create Personal Notifications"
- Scroll down to/select "Change Request"
- Select when to be notified, suggestion: Select "SU- Change Request in Scheduled"
- Select the ">" next to the notification type "Primary email" which will open more options
- Select the Advanced filter and build a standard ServiceNow query for which Changes you'd like to receive.
- Select table "Change Request [change_request]
- To receive notifications on specific Services, select Condition: "Service" = <your favorite Service"
- click on or to add more "Services" or
- click on "New Criteria" to add other conditions (Created by <favorite user> for example).
