The Service Summary Worksheet serves as your guide to ensure you've covered all your bases when developing a new service or updating an existing service. The worksheet contains all elements related to a service that anyone reading the document would have an understanding of the service, its costs, support, technical requirements, etc.
Below are examples of the completed categories of different services:
- Service Value Proposition
- What is the service name?
- Service Overview
- Service Features
- Technical Requirements for the Service
- Requested Production Readiness Date
- Service Ownership
- Service Availability
- Security Review
- Finance Overview
- Revenue Plan
- Operational Support Processes
- Service Support Escalation Path
- Incident Response Matrix
- Glossary of Terms
Download and complete the Service Summary Worksheet . Depending on your service, you may not have to complete the entire list or you may even find that you must add a category to make your service summary worksheet more complete.
Visit < image of completed worksheet popup > to see an example of a completed worksheet.
