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Client Experience & Solutions

Delivering reliable, end-to-end technology services with a client-focused mindset, clear guidance, and a commitment to continuous improvement.

Client Experience & Solutions (CXS) brings together Consulting Services, Client Operations & Engagement, and UIT support teams into one unified organization. We collaborate with faculty, staff, students, and Stanford Medicine to simplify IT, maximize service quality and value, and accelerate Stanford’s mission. As responsible financial stewards, we help ensure our university partners direct resources to where they matter most.

What We Do

Deliver Devices & Equipment

We ensure you have the right hardware: providing, tracking, refreshing, and securely retiring computers, displays, printers, and accessories. We also provide ID cards for access across campus.

Provide Support & Monitoring

We keep systems online and people connected with 24×7 infrastructure monitoring, multi-channel help desk support, on-site troubleshooting, and fast operator routing and dispatch.

Simplify Your Workflow

We translate security and compliance requirements into automated workflows, intuitive guides, and helpful training. This approach removes confusion and reduces administrative burden.

Promote Your Content

We help you build accessible, high-performance websites, digital forms, and mobile apps. We prioritize digital accessibility to make it easier for your message to reach all audiences.

Enable Collaboration & Engagement Platforms

We administer and support campus-wide collaboration and event-management tools—providing access, offering best-practice guidance, and delivering training.

Optimize Cloud & Server Management

We design, deploy, and operate non-enterprise, non-research cloud environments and on-premises servers by handling your architecture, security, and capacity planning.

CXS Teams & Services

  • Cardinal Print: Provides managed print services—secure printing, copying, and scanning with centralized billing and sustainability practices.
  • Client Technology Solutions & Consulting (CTSC): Designs, deploys, and operates non-enterprise, non-research cloud and on-premises server environments; covering architecture, security, and operations.
  • CXS Account Team (CAT): Focuses on understanding client business needs and challenges. By developing insightful dashboards, we provide information you can use to make informed decisions and continuous improvement.
  • Computer Resource Consulting (CRC): Offers cost-effective, on-site desktop support, day-to-day device repair, lab support, on-call assistance, and local IT strategy guidance.
  • Endpoint Engineering & Development (EED): Automates device compliance, security patching, mobile management, and develops the Stanford Mobile app.
  • IT Operations Center (ITOC): Monitors core infrastructure and systems around the clock and coordinates incident response to minimize downtime.
  • Mobile Services: Provides cellular service provisioning for the three Stanford entities ; device ordering, activation, travel loaners, and device recycling.
  • Operator Services Center (OSC): Answers Stanford University and Stanford Hospitals main phone lines, routes calls, and quickly connects you to the right resource, clinical provider or patient. OSC also issues emergency clinical codes for the hospitals.
  • Paging Services: Supports secure messaging through the Spok Mobile and traditional pagers; manages messaging and secure compliant delivery.
  • Stanford Office of Digital Accessibility (SODA): Sets and supports university policy for digital accessibility and provides accessibility training and tools.
  • Stanford University Hardware Program (SUHP): Manages computer and accessory procurement, inventory, refresh planning, order fulfillment, and secure equipment retirement.
  • Stanford Web Services (SWS): Designs, develops, and hosts unit websites and digital forms with performance, usability, and Stanford integration in mind.
  • Technology Training: Delivers hundreds of instructor-led and self-paced classes to audiences across campus and beyond on a wide range of topics including applications, AI, security, collaboration, and more.
  • University Service Desk: Handles IT requests and multi-channel support for general IT inquiries and incident resolution.
  • Video, Access Control, and Card Services (VACCS): Issues Stanford ID cards, deploys door-lock readers, and supports campus video-surveillance systems.

For details on requesting any CXS service, visit the Service Catalog or contact the University Service Desk.