ServiceNow Knowledge Management Training
This eCourse trains users to create, use and publish knowledge articles in the ServiceNow Knowledge application. You will learn tips for writing knowledge, resolving Incidents using knowledge, and the complete lifecycle of a knowledge article.
ServiceNow Online Change Management Training
This eCourse trains fulfillers in the use of Change Management in ServiceNow. You'll explore the different Change types in ServiceNow, including Normal, Emergency and Standard for processing changes.
ServiceNow Online Incident and Request Management Training
This eCourse trains fulfillers to manage incidents and requests within the ServiceNow system. You'll explore the ServiceNow environment, incident and request management, daily activities, and tips when using the system in the fulfiller capacity.