ServiceNow: Getting Started/Incident & Request Management Training
If you are just getting started with ServiceNow as a fulfiller, begin your training with this eCourse. You’ll be introduced to the ServiceNow environment, learning the interface and how the system functions, including daily activities you might perform. The eCourse also goes into detail about incident and request management.
ServiceNow Knowledge Management Training
This eCourse trains users to create, use and publish knowledge articles in the ServiceNow Knowledge application. You will learn tips for writing knowledge, resolving Incidents using knowledge, and the complete lifecycle of a knowledge article.
ServiceNow Online Change Management Training
This eCourse trains fulfillers in the use of Change Management in ServiceNow. You'll explore the different Change types in ServiceNow, including Normal, Emergency and Standard for processing changes.