Skip to content Skip to site navigation

Jabber, Voicemail, and Phone Number Spring Clean-Up

Thursday, March 30, 2023

Did you know there’s a successful housekeeping effort taking place behind the scenes in University IT (UIT)? And we don’t mean a simple dusting.

Since November 2022, UIT has been conducting a detailed clean-up effort on non-active telephone, Jabber (softphone), and voicemail accounts for individuals no longer at Stanford or not associated with any active users.  

The initial clean-up will conclude in June, but the process of performing this regular backend maintenance will become a permanent operation to keep Stanford's communication systems squeaky clean going forward. This effort improves quality control and reduces licensing costs by eliminating the following items that are no longer in use:

  • voicemail boxes
  • handsets
  • phone numbers

In case of a soap-rise issue

Maintenance is conducted after hours and is not expected to impact your service. However, if you experience a service interruption or have questions, please contact the UIT Service Desk at (650) 725-4357 (5-HELP) or submit a Help request

Share Feedback

DISCLAIMER: UIT News is accurate on the publication date. We do not update information in past news items. We do make every effort to keep our service information pages up-to-date. Please search our service pages at