This training course towards ITIL certification covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management based on ITIL 2011 edition.
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to facilitate business change, transformation, and growth. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.
Date: Mon., April 22 to Wed., April 24, 9 a.m. to 5 p.m.
Location: Redwood Hall, Room G6 POST
