Get quick answers to the frequently asked questions about the Stanford University Hardware Program
To get started with your order, access your organization's Hardware Request Portal, which begins with understanding your local organization's guidelines. Depending on your organization, you may be allowed to access the portal directly to submit an order; some organizations may require that the portal is accessed only by select local teams. The following pages are the starting points for those participating in the program:
Not sure about guidelines for your organization? Check with your department administrator or local IT about requesting a free consultation with the hardware program team.
Refer to the materials on the Hardware Program Learning Center page for more detailed instructions on placing and fulfilling orders.
Faculty and staff. (Students are not included at this time.)
All organization-defined standard models are in stock and are recommended for fastest delivery. Non-standard models may not be kept in the hardware program inventory. Once ordered, they are subject to the vendor’s delivery time, which may be different for each model. This may result in deployment times exceeding three weeks.
Automatic approval occurs when a purchase is within your organization’s program guidelines (e.g., standard models, eligibility requirements). Manual approval is required for purchases outside of your organization’s program guidelines (e.g., non-standard models, eligibility requirements).
Approvers will receive an email that prompts approval in Oracle Financials System. An example of an approver might be your manager or a member of your organization’s finance team.
Reach out to your local IT with your REQ number to cancel your order. You can also communicate directly with the assigned technician on the ticket details page from My Tickets in the Services & Support Portal.
No; however, you can find the lowest-available education pricing on Stanford-selected custom configurations at the Stanford Bookstore’s Cardinal Technology Center, Apple’s online store for Stanford or the Dell Store for Stanford.
The recommended equipment will differ by organization. You can access the list of recommended equipment through your organization's Hardware Request Portal.
Don’t see a Hardware Request Portal for your organization? Check with your department administrator or local IT about requesting a free consultation with the hardware program team.
With the hardware program’s premium service offering, non-standard, or custom, orders are allowed upon approval. The organization will pay the difference in price between the standard hardware offering and the specified model requested.
Pricing is based on the requirements of your organization and is discussed at the initial consultation.
Eligibility requirements are defined by your organization. This could be based on factors like the original purchase date and the age of the system of our current computer. Contact your local IT to inquire about your organization's program guidelines.
All computers and accessories through the program are the property of Stanford University and must be returned to your local IT when a new computer is assigned or upon employee separation. Equipment is held for two weeks before the data is wiped and evaluated for recycle or surplus. Any exceptions require a business need and organizational approval.
The hardware program does not directly offer loaner equipment. Check with your local IT about organizational support options.
Local IT manages the deployment of hardware to users, which may include on-site pickup or shipping of equipment.
The equipment return process may differ by organization. Contact your local IT to inquire about your organization's program guidelines.