ServiceNow’s Project Portfolio Management (PPM) application provides a comprehensive view of the work underway in your business unit. Managed by the UIT Project Management Office, PPM allows departments to track projects from proposal through completion and enables managers to plan and track utilization within and across teams. This toolkit provides guidance for project management and demand management within ServiceNow PPM.
Demand Management
Capture critical information about project background, scope, and resource needs in a demand record. A demand manager then helps the demand owner refine the proposal and work with people managers to confirm staffing needs/commitments.
Project Management
Record and maintain high-level project information, submit project status reports, and manage project staff allocations.
Resource Management
Reserve a percentage of their teams' time for production support, local projects, and administrative tasks.
