1. Use a recommended browser
There are hundreds of potential operating system/browser combinations in the world, but only a handful are guaranteed to work properly with Axess. You are welcome to try logging in to Axess with any browser on any platform, but be aware that only the following browsers are certified to work successfully with Axess and the underlying PeopleSoft system:
|Firefox 24 or higher|
|Internet Explorer 11 or higher|
|Chrome 35 or higher|
Safari 6 or higher
Users are strongly encouraged to use these recommended browsers, as other browsers may not be fully compatible with Axess/PeopleSoft. In addition:
- Pop-up blockers must be turned off
- Cookies must be enabled
"Why isn't my browser certified to work with Axess?"
The software behind the Axess system comes to us from external software vendors who build and test their products based on the current browsers in the marketplace. However, operating systems and browsers are constantly being updated, and it is almost impossible for large-scale, browser-based applications to adjust to each and every one of those changes. In some cases, OS/browser combinations other than those listed above may work, but we cannot guarantee that they will.
If you find your favorite browser does not work properly with Axess, please try using one of the recommended browser options listed above.
2. Clear your cache
Each time you access a web page via your browser, the browser stores the page in a temporary local "cache" for quick easy reference later. This can be useful for speeding up access to frequently-used pages, but it can also allow out-of-date pages to pop up and cause problems. Problems with access to web-based applications like Axess can frequently be resolved by clearing your cache.
See Clearing your browser cache for instructions for clearing cache and cookies for the most popular browsers.
3. Get more information