How to Clear Your Cache

If you encounter an issue while visiting a webpage, such as an error or missing elements, clear your browser’s cache. Below are the steps for doing so in several browsers on both Mac and PC.

How do I clear my browser cache?

In Firefox

1. On your computer, open Firefox.
2. Click the 3 horizontal bars in the top right corner of the browser.
3. Click Settings, then Privacy and Security.
4. Scroll down until you see Cookies and Site Data.
5. Click Clear Data.
6. Check the box for Temporary cached files and pages. Uncheck the other boxes.
7. Click Clear

In Chrome

1. On your computer, open Chrome.
2. Click the 3 vertical dots in the top right corner of the browser.
3. Click Settings, then Privacy & Security
4. Click Delete browsing data.
5. At the top, choose a time range. To delete everything, select All time.
6. Check the box for Cached images and files. Uncheck the other boxes.
7. Click Delete data

In Edge

1. On your computer, open Edge.
2. Click the 3 horizontal dots in the top right corner of the browser.
3. Click Settings, then Privacy, search & services.
4. Under Delete browsing data > Clear browsing data now, select Choose what to clear.
5. Under Time range, choose a time range from the drop-down menu. To delete everything, select All time.
6. Check the box for Cached images and files. Uncheck the other boxes.
7. Click Clear now.

Getting Help

If you are still encountering issues after trying the steps above, please call your Helpdesk.

University IT Service Desk at 650-725-4357 (5-HELP)
Stanford Health Care (SHC) at 650-723-3333
Stanford Children's Health (SCH) at : 650-498-7500