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Office 365 Known Issues

Overview

Here are some known issues that may affect your experience.

The term Outlook refers to the Outlook desktop client while the term webmail refers to the web version.  Office 365 refers to both.

Calendar issues

Issue Workaround
My iPhone, OS version 9.1, is sending out multiple invitations or acceptances for meetings — both future and past. Turn off email and calendar syncing on your iPhone and then turn it back on. See How to Re-sync the iPhone or iPad Calendar for instructions.
The email I receive after scheduling/accepting a meeting sometimes says that the meeting is scheduled using the UTC Monrovia, Reykjavik time zone instead of PST. This issue has been reported to Microsoft and they have acknowledged that it's a bug. It is not a high priority for them to fix, since the meetings are scheduled for the correct time and only some messages are incorrect.
webcal.stanford.edu takes you directly to email view, not calendar view. From the Office 365 settings, under Start Page, select the app you want to see when you open Office 365.  Or, pin the Calendar to navigation bar  in webmail to access it in one click .
Meeting invitations sent directly from BlueJeans do not add an appointment to your webmail calendar. This works correctly in Outlook if you have the Outlook extension for BlueJeans installed. Create the BlueJeans meeting from the Outlook extension installed to your Microsoft Outlook ribbon.
Sharing my calendar to non-Stanford affiliates is not working. We have a ticket in with Microsoft.  When it works, right-click your Calendar and select Share.  Enter the fully qualified email address and click share.  

Email issues

Issue Workaround
Spell check - in webmail, there is no spell check. Use the browser's spell check from the Edit menu.
Rules - in webmail, filtering a Stanford mailing list using the list name it was received from (i.e., stanfordstaffers) does not work. Create the rule using the mailing list's sent address (i.e., stanfordstaffers-bounces@lists.stanford.edu).
When copying and pasting multiple addresses into the To: field, webmail does not recognize addresses if they are not in your contacts. Separate each address with a semicolon.

Other

Issue Workaround
You get an error when trying to log in to Outlook with single sign-on. If you have a personal Office 365 account that was set up using your @stanford.edu email address, you may get  an error message or stuck in a perpetual loop when signing in to Outlook with two-step authentication. You need to rename your personal account.
When I search for myself in Office 365, my name doesn't come up. If your email address or SUNetID are set to "Private" in StanfordYou (stanfordyou.stanford.edu), the GAL (Global Address List) in Office 365 marks your record as private. If you change the settings in StanfordYou to "Stanford", you will be visible in Office 365.
How do I search by category in webmail? In the search box, enter category: <name of your category in Office 365>
"Sign out" in Office 365 doesn't fully log you out of your browser. To log out completely, quit this browser program when you are finished and log out of Network Identity Manager or Kerberos for Macintosh.
Last modified November 8, 2016