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Heads Up! Jabber Users Need to Migrate to Webex

Thursday, September 15, 2022

University IT (UIT) is transitioning the university’s softphone service from Cisco Jabber to Cisco Webex. The new platform — Cardinal Voice Softphone — expands on the Jabber features used for years by thousands of faculty and staff. Jabber users can begin migrating to WebEx now, and are encouraged to do so by Dec. 16. Jabber will no longer be available on Dec. 17. This migration excludes Stanford Medicine and contact center users.

What do I need to do to avoid service disruption?

To avoid service disruption, Jabber users must install and configure Webex by Dec. 16. During the transition period, both Jabber and Webex will work, but there is no need to wait to get started with the new Webex platform. Ready to make the switch now?

  1. To install Webex, go to softphone.stanford.edu.
  2. Click the Webex Download button. (You can also read more about this service there.)
  3. Click Get Ready and follow the steps to download Webex and get started using it.

If you need additional assistance, check with your local IT support staff or submit a Help request.

Why are Stanford’s softphone services changing?

Cisco, the vendor that provides both Jabber and Webex, is incorporating its Jabber features into Webex. And, while the softphone and chat features work very similarly, Stanford users can start taking advantage of some of the enhancements available with Webex, including:

  • creating “spaces” where groups and teams can easily chat collaboratively
  • sharing high-quality files
  • sharing real-time video and audio
  • using a more modern, intuitive interface

Where can I get more information about the new Cardinal Voice Softphone service?

UIT has updated its https://uit.stanford.edu/service/phone/softphone to include information about the new Webex platform, feature instructions, and Frequently Asked Questions. 

If you need additional assistance, check with your local IT support staff or submit a Help request.

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DISCLAIMER: UIT News is accurate on the publication date. We do not update information in past news items. We do make every effort to keep our service information pages up-to-date. Please search our service pages at uit.stanford.edu/search.