Server Hosting Business Documents

Service Descriptions

All of the information you need about the systems, roles, and tasks involved in delivering and supporting our services.

Planning

Three options are available for hosting equipment:

1. Shared -  Multiple clients are hosted in a single rack (see below for risks).
2. Dedicated in Forsythe data center  - The client has a dedicated rack, space and power guaranteed based on size of rack purchased.  Options are 4kW (Medium) and 8kW (Large). Clients will have ~30RU usable space but the main factor is driven by power consumption.
3. Dedicated in NDCCH data center - The client has a dedicated rack, space and power guaranteed. Option is 8kW (large) and the client has 39RU usable space but the main factor is driven by power consumption.

 When deciding between NDCCH data center and Forsythe data center, here are some considerations: 

• NDCCH data center is mission critical, must qualify, and meets physical hardware requirements, etc. 
• Forsythe data center is best for all admin infrastructure or things that don’t qualify for SRCF and Research Facilities.

When purchasing equipment to be hosted in any UIT facility, please consider the following:

• 10G copper vs. fiber network connectivity
• Rack dimensions/server size, length, width, & height
• Rail kits, rapid ready rails are recommended
• Cable management arms are not required
• Bezels are not required

→ New clients, those in need of a new network, Firewall project, VLAN, or anyone interested in a tour of our facilities, please submit a ServiceNow request here.

Installation and Deployment

All requests to install equipment will receive a preliminary review to determine:

• power consumption
• specialized cooling requirements
• rack mounting requirements or needs

Included in a standard Install:  rack/stack/cable/label, updates to our STXW inventory system, balancing power load, IPMI setup and network port configuration.
 
The initial installation will be charged as a flat rack unit installation rate. Any additional configurations or changes are subject to time and materials.

Ongoing Support

Hosting Services:

• Provides pre-installed racks
• Installs, relocates and removes all client equipment into/out of the racks
• Connects the equipment to electrical, storage, console and network utilities
• Monitors and responds to environmental emergencies

Access to the University's data center in Forsythe Hall is available 24x7 (via card access after normal business hours). University IT Operations Control staff are available 24x7 to respond to environmental alarms, and to alert support staff of any other conditions that may warrant immediate attention and/or follow-up.  

→ To request access, please submit a ticket here. 

Security

Review physical security requirements here.

For secure Access to Forsythe Hall Data Centers:

• All individuals accessing the Forsythe Hall data centers are required to keep their Stanford University ID Card, pre-assigned Temporary Access Card or assigned Forsythe Hall Day Pass clearly visible at all times while in the computer rooms.
• Individuals, including guests, who do not have a Stanford University Identification Card or pre-assigned Temporary Access Card must have a pre-approved access request  and surrender a valid picture ID to gain access to the computer room.  A Technical Facilities staff member will assign the visitor a Day Pass Access Card, which must be visibly worn at all times while in the computer rooms. Visitor passes are only valid for one day.  
• ITOC manages access to Forsythe Hall during off-hours (after 5pm, before 8am), weekends and holidays.  A courtesy phone is located at the main entrance and is set to ring directly to ITOC should access to the building and/or computing rooms be necessary. The same protocol mentioned above will apply.

In the event of an emergency, University IT staff at the direction of the University's Emergency Operations Center (EOC) will assume the following priorities:

• Protecting life safety
• Securing critical infrastructure and facilities
• Resume the teaching and research program
• For additional information regarding disaster response information, please review the following website: http://www.stanford.edu/dept/EHS/prod/general/erprep/plans/index.html. 

Responsibility Matrix

The Responsibility Matrix indicates whether University IT or the client is ultimately responsible for performing the listed task. In instances where there are check marks (✓) in both columns, both the client and University IT must coordinate their efforts to ensure the successful completion of the task. It is not the intent of any Responsibility Matrix to absolutely define every process, function or task performed as a contracted function.

Appendices

Appendix A: Security Access Specifications for Forsythe Hall
Link: Server Hosting — Main Campus: Security Access Specifications

Appendix B: Shipping and Receiving Instructions for Forsythe Hall
Link: Server Hosting — Main Campus: Shipping and Receiving Instructions